Shipping and Returns Policy 

DELAYED ORDERS

Regarding goods ordered by first class post within the UK. Please note that Royal Mail 1st class is not a guaranteed next day service.  We have had goods show up as long as 4 weeks after we sent them in good faith by 1st class mail, and our record so far is 7 weeks! This is unusual, but it can and does happen. So if your order is urgent please select Next Working Day Delivery as we will not re-send missing items sent by 1st class mail for a minimum of two weeks from the date that we sent them.

Please note, Saturday and Sunday are not working days! Goods ordered on the weekend for Next Working Day delivery will therefore be sent on Monday for delivery on Tuesday.

Bank holidays are not working days either, and will be sent on the next working day after a bank holiday.

If your order seems to be delayed, we would appreciate you contacting your local sorting office to see if it is waiting there for you before you contact us. The postman is supposed to put a note through your door to say they are holding goods for you, but the fact is that they frequently fail to do so, so it is always worth checking. We recommend doing this, as no matter how sure you are that "the postman always puts a note through my door" our experience is that the time you contact us, is often the one time when they didn't put a note through your door, the result of which is that it ends up back at our warehouse.

For ordinary UK mail, if your order genuinely gets lost in the post, we will replace the order after a minimum of two weeks from the date it was sent. All we then ask is that : -

i) You have the integrity to let us know if it shows up later. You can then either arrange payment or arrange to send the goods back to us (we will refund your shipping costs).

ii) That if the Royal Mail write to you in respect of any claim that we make, that you reply confirming that our claim is genuine and not simply ignore their letter, as some customers have done in the past.

* Please note if there have been any postal strikes during the delay period, we reserve the right to ask customers to wait a little longer for their goods to arrive.  The same applies over bank holiday periods.

Limitation

Any claims for non delivered items must be made within 4 weeks of dispatch for us to consider a replacement or refund (UK) and 8 weeks (non UK).

SHIPPING COSTS

We offer free 1st class shipping on all UK orders. Alternatively, we offer Guaranteed Next Working Day Delivery at below cost price to ensure speedy and safe delivery for urgent orders.

WRONG ADDRESS

It is the customers responsability to type in the correct address when they place an order. If a customer gives us the wrong address for their shipment, such as a place that does not exist, the wrong country, the wrong post code etc (yes, all of these things happen), we will not refund the goods if they get lost.

INTERNATIONAL SHIPMENTS

Most non UK customers receive the goods within 1-2 weeks. If you have not received your goods after 3 weeks, please contact us, and we will investigate.

ALL GOODS SENT OUTSIDE OF THE UK ARE SENT BY SIGNED FOR SERVICE.

This means that someone has to be available to sign for the goods, though sometimes they leave the goods with a neighbor who signs for it. If nobody is in, they should leave a note, but the fact is that they sometimes fail to do so, so it is always worth checking with your delivery office. If this happens we respectfully ask you to arrange re-delivery as these goods are not lost. Because we send all International goods by signed for service, we have never had goods go missing, but we have had goods returned to us many times with a note saying "not collected" on it.

INTERNATIONAL SHIPPING WITH GOODS SENT OUTSIDE OF THE EU

It's up to you to decide whether or not to send returned goods by some sort of recorded service. Usually ordinary mail is fine, but we need you to know that if you do not send the goods by recorded or special delivery, we will not be held responsible, or issue refunds for goods that get lost, or allegedly get lost, which we have not received.

EXCHANGE AND RETURNS POLICY:

If you want to exchange goods or return goods for a refund:

The products we provide from Global Health Trax and Global Healing Center carry a 60 day money back guarantee. The full terms and conditions on how this works are found here, but we do not return our shipping and processing costs (see below).

EXCHANGE AND RETURNS POLICY FOR EVERYTHING ELSE.

• If you are purchasing goods outside of the EU, please note that some countries have very stringent laws and will not allow food supplements, vitamins etc into their countries. We have occasionally had goods sent back as a result. If goods are returned, we will gladly refund the cost of the products, but not our shipping cost. So please be aware of this. Most countries have been OK in our experience. Currently, we have only ever had problems twice. Once was with goods sent to Thailand by courier (though strangely, we have not had problems with regular Air Mail goods sent to Thailand, and have sent products there many times) and once with goods sent to South Africa. We will add any other countries we have problems with to this list.
   
• We are not liable for any items that are seized, lost or confiscated by any foreign government outside of the European Union. So far this has never occurred, but we need to mention it nonetheless.
   
• We are not liable for any tariffs, import duties or international taxes imposed outside the European Union. 

  Returns Policy For Goods Sent Outside of The European Union

  We do not offer refunds or exchanges for goods sent outside of the EU as it causes too many complications at our end. So please do not send goods back to us if you are outside the EU, as we will not refund them.

  SENDING GOODS BACK TO US : -

  If you need to send anything back to us please send to:-

  The Finchley Clinic
  C/O Circle Logistics Services Ltd.
  Unit 2 Linpac Building
  Headley Road East
  Woodley
  Berks
  RG5 4SL
   
   
  Unfortunately we are not psychic and are unable to guess who the goods came from, even though customers seem to credit us with this skill from time to time. You must include a note with your name and post code written clearly with the package, or better still, the original invoice. Also, we are unable to read squiggles, so please write legibly enough that we can read any notes you send. 

• Within 7 days: In the UK you have the legal right to send unopened goods back for a refund (less our shipping costs) under the distance selling regulations.

• After 7 days:  ALL OTHER EXCHANGES & RETURNS ARE SUBJECT TO A £4.50 RE-STOCKING CHARGE OR 10% OF THE ORDER VALUE (WHICHEVER IS THE GREATER SUM) UNLESS THE RETURN WAS DUE TO AN ERROR ON OUR PART. THIS  IS NOT INTENDED FOR PROFIT BUT TO COVER OUR SHIPPING COSTS, PROCESSING COSTS AND PAYMENT OF OUR DISTRIBUTORS.

• After 7 days: Where an exchange or refund request is being made for unopened goods within a reasonable period after the goods were purchased, we usually say yes, subject to the comments above. However we usually do not refund opened goods.

• Items sent outside of the UK us cost more to send and are subject to the same rule as above, but will be charged at £7.50 or 15% of the order value (whichever is the higher figure) in order to cover our costs.

• Occasionally we have had customers spending a large amount of time consulting with us for our advice, ignoring this advice and returning the goods. Depending on how much time we have spent with the customer, we reserve the right to take into account a consultation charge in the issuing of any refund.