The Finchley ClinicOrderline: 0800 2800 486 or 0118 969 1402
Int'l: +44 (0)118 969 1402
Advice Line 0845 017 0755
FREE Delivery on UK Orders Above £25.00
Same day shipping up to 4pm for most products
 
 
Like us on Facebook to receive a 5% discount. Click here for details
Select Currency
  • Pound
  • Euro
  • USD
Product Search
Categories
Payment Options
Payment Options

Shipping and Returns

Delayed Orders Within the UK

If you selected first or second class post, your package is not trackable and does not have a specific or guaranteed delivery date.  On occasion, we have had goods show up as long as 4 weeks after we sent them in good faith by 1st class mail, and for some years, our record was 7 weeks. However in November 2014 this record was broken when a customer phoned us to say that a missing order had been delivered 6 months later!

Bearing this in mind, 2nd class orders will not be re-sent sooner than 15 working days, and missing 1st class orders will not be sent sooner than 10 working days from the shipping date. If there have been any bank holidays or postal strikes during this period, this will also be taken into account. This is why we strongly recommend selecting Guaranteed Delivery if your order must arrive by any particular date.

If missing goods have to be re-sent we ask that you have the integrity to let us know if it shows up later. You can then either arrange payment if you want to keep them, or arrange to send the goods back to us (we will of course refund your shipping costs in this situation). Replaced goods will have 'replacement' written on the package so you are aware that this is not the original lost item that has arrived late.

Delayed Orders Outside the UK where "Air Mail Non Trackable" has been selected

If you selected "air mail non trackable - no refund in event of loss" as your shipping method unfortunately this means what it says. Usually the goods DO show up, but once the order has been sent there is no point in contacting us for tracking information because as we explained when the option was selected, it's not insured or trackable, and we do not issue refunds in the event of loss. This is why we make every customer who selects this option digitally sign an agreement prior to the completion of their order accepting that there would be no refund if the goods did not arrive and accepting that there is no tracking.

Delayed Orders Outside the UK where a signed for service has been selected

If you select this shipping method, someone has to be available to sign for the goods, though sometimes the shippers leave the goods with a neighbour who signs for it. If nobody is in, they should leave a note, though they sometimes customers claim they never got one. Either way, if you have not received your goods after about two weeks, feel free to contact us. If the delivery agents report back to us that they attempted delivery but you were not in, we may need you to contact them to arrange re-delivery. Where goods have been sent by regular signed-for air mail, we will not replace goods for 28 days from the date of shipment, as they are not considered lost by Royal Mail unless 28 days have elapsed. Where courier has been selected, we don't have a precise replacement policy, as in our experience the couriers never lose packages and always deliver quickly - that's why you pay more for the service.

Limitation

Any claims for non delivered items must be made within 4 weeks of dispatch (UK) and 8 weeks (non UK).

Wrong Address

It is the customers responsibility to enter / select the correct full address when they place an order. If a customer gives us the wrong or incomplete address for their shipment, such as an address they no longer live in, the wrong country, the wrong post code, or a place that does not even exist (yes, even this has happened on occasion), we will not refund the goods if they get lost. Also, if you change address and have not changed the shipping address on your account, we will not replace goods that have been lost, as this is a result of customer error rather than our error!

Shipping Goods Out Of The EU

If you are purchasing goods from outside of the EU, please note the following:-

  • Some countries have very stringent laws and will not allow food supplements, vitamins etc into their countries. If  the goods are returned, we will gladly refund the cost of the products, but not our shipping cost. In practise this almost never occurs, but we need to mention it nonetheless.
  • We are not liable for any items that are seized, lost or confiscated by any foreign government outside of the UK. This also occurs incredibly rarely, but we need to mention it nonetheless.
  • We are not liable for any tariffs, import duties or international taxes imposed outside the European Union.

How To Send Goods Back:

This is what you need to know if you want to return goods to us:

  • If you send good back to use, the risk of damage to or loss of the goods in transit shall pass from us as the seller to you as the buyer. For this reason we recommend you to package the goods well, and use a trackable service.
  • By law customers within the European Union also have the right to withdraw from the purchase of any unused, unsealed items within seven working days of the day after the date the item is delivered, and have them refunded if they are returned to the supplier. In practise, The EU regulations are irrelevant because we actually allow returns of unused, unsealed items sent within 60 of delivery anyway (except sale items which are strictly refundable within 7 days only).
  • We do not return our outgoing shipping and processing costs or the customer's cost for shipping goods back to our warehouse unless the goods are being returned due to an error on our part.  We charge £5 charge or 10% of the order value (whichever is the greater sum) to cover these costs.
  • Items sent outside of the EU: We do not offer refunds for goods returned to us from outside of the EU. This is because we typically get charged import tariffs to re-import goods, and by the time we have paid those, and taken off our outgoing shipping and processing costs, and the customer has paid to send the goods back, the customer usually ends up with virtually nothing refunded.
  • Occasionally we have had customers spending a large amount of time consulting with us for our advice, ignoring this advice and returning the goods. In this situation, we reserve the right to take into account a consultation charge in the issuing of any refund.
  • Please help us identify you. We are unable to guess who returned goods came from, even though customers seem to credit us with this skill from time to time. You must include a note with your name and post code written clearly with the package, or better still include the original invoice or a copy of it. 

Returns Address :

The Finchley Clinic (returned items)
C/O Circle Logistics Services Ltd.
Units 5, 6 & 7
Headley Park 8
Headley Road East
Woodley, Berkshire
RG5 4SA
United Kingdom

My Account
Shopping Cart
Your Shopping basket is empty

0 Items£0.00
Included Discount£0.00
Reward Points0
Finchley Clinic Blog

Leaky Gut – What is It and How Should You Treat It?
Posted on Wednesday March 08, 2017

What is it? Many health practitioners believe leaky gut syndrome – or intestinal permeability – can happen when undigested particles pass through the intestinal wall and into the bloodstream1. Leaky gut can be caused by: Candida overgrowth and dysbiosis (bacterial imbalance in the gut)1 Chronic stress1 Poor diet1 Toxin overload1. What happens? These undigested objects […]

The post Leaky Gut – What is It and How Should You Treat It? appeared first on The Finchley Clinic Blog.

Aim High Not Low: How to Improve Your Metabolism
Posted on Tuesday February 28, 2017

So you’re feeling a little frazzled, a bit tired, even a tad run down? Doesn’t everyone now and then? Well, a lot of people do, but equally, it may be preventable. There could be a reason why, on top of leading a busy working, family and social life as you may do, you feel physically […]

The post Aim High Not Low: How to Improve Your Metabolism appeared first on The Finchley Clinic Blog.

Don’t be Deficient: Vitamin D and Men’s Heart Health
Posted on Friday February 24, 2017

With any amount of luck, the year will soon be properly moving on from the cold of winter to the relative warmth of spring and the temperatures will rise for all of us. And with that comes increased daylight. However, for those who work through the night, getting enough daylight hours can be an issue […]

The post Don’t be Deficient: Vitamin D and Men’s Heart Health appeared first on The Finchley Clinic Blog.

Fighting Allergens and Air Pollutants: Have You Considered A Lung Cleanse?
Posted on Wednesday February 22, 2017

It’s not unusual to hear or read something almost every day about air pollution. It’s become a part of everyday life. However, there’s a very good reason – air pollution in most towns and cities is real, thanks to a combination of motor exhausts, chemical by-products and all manner of industrial emissions. And the problem […]

The post Fighting Allergens and Air Pollutants: Have You Considered A Lung Cleanse? appeared first on The Finchley Clinic Blog.

Supplements Versus Toxins: The Importance of A Liver Cleanse
Posted on Monday February 20, 2017

You’d probably be hard pressed to find anyone who’s unaware their liver processes the toxins they put in their body. Yet it may not occur to many of them that, should they be putting too many toxins in their body, it’ll be putting undue stress, wear and tear on their liver. A healthy liver is […]

The post Supplements Versus Toxins: The Importance of A Liver Cleanse appeared first on The Finchley Clinic Blog.

        Tuesday 30th December 2003  
The products we provide are not intended to diagnose, treat, cure or prevent any disease.
Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional.
The Finchley Clinic Ltd does not dispense medical advice, prescribe or diagnose illness.
We provide nutritional products that may assist the body in its efforts to nutritionally rebuild and heal itself.
- -